Shipping policy

At Tails & Bones, we aim to make your shopping experience smooth and transparent from checkout to delivery. This Shipping Policy explains how we process, ship and deliver orders placed through the Tails & Bones website.

1. Order Processing

Orders are generally processed after successful payment confirmation or confirmation of an eligible Cash on Delivery order.

Orders are usually processed within 1–2 business days.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, product launches, festive periods or periods of unusually high order volume, processing may take additional time.

2. Delivery Timeline

Once your order has been dispatched, delivery generally takes approximately:

3–7 business days

depending on your delivery location, courier availability and local delivery conditions.

Remote or difficult-to-service locations may require additional delivery time.

Delivery timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

A standard shipping charge of ₹150 per order will be applicable.

Tails & Bones currently does not offer free shipping, regardless of order value.

The applicable shipping charge will be displayed during checkout before the order is placed.

4. Partial Cash on Delivery

Tails & Bones offers a Partial Cash on Delivery (COD) option on eligible orders.

Under Partial COD:

  • 30% of the total order value must be paid online at the time of placing the order.
  • The remaining 70% is payable at the time of delivery.
  • The 30% advance payment confirms and reserves the order.
  • The advance amount is adjusted against the total order value.
  • COD availability may vary depending on the delivery location, order value, products and other operational factors.

For example:

Order Value: ₹2,000
Online payment at checkout: ₹600 (30%)
Amount payable at delivery: ₹1,400 (70%)

The applicable shipping charge of ₹150 will be added to the order as shown during checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another available communication channel.

You may use the tracking information provided by the logistics partner to monitor your shipment.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts.

Customers are responsible for providing:

  • Correct name;
  • Complete delivery address;
  • Correct PIN code;
  • Active phone number; and
  • Any other information required for successful delivery.

If the recipient is unavailable during delivery attempts, the courier may reschedule delivery or return the shipment to Tails & Bones.

7. Incorrect or Incomplete Address

Customers are responsible for checking their shipping information before completing checkout.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, incorrect phone number or repeated delivery failure, additional shipping charges may apply for re-shipment.

8. Delayed Shipments

Delivery may occasionally be delayed due to circumstances including:

  • Weather conditions;
  • Natural events;
  • Transportation disruptions;
  • Courier delays;
  • Public holidays;
  • High order volumes;
  • Remote delivery locations;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.

Tails & Bones will work with the relevant logistics partner to resolve delivery issues where reasonably possible.

9. Damaged or Tampered Package

If your package appears severely damaged, opened or tampered with at the time of delivery, please document the condition of the package before opening it wherever possible.

Please contact Tails & Bones customer support as soon as possible and provide photographs/videos of the package and products.

For damaged, leaking or defective products, please refer to our Return, Replacement & Refund Policy.

10. Undelivered or Returned Shipments

If an order is returned to Tails & Bones because of:

  • Incorrect address;
  • Customer unavailable;
  • Repeated failed delivery attempts;
  • Refusal to accept delivery; or
  • Other customer-related delivery issues,

we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipment.

For Partial COD orders, the treatment of any prepaid amount will be subject to the circumstances of the failed delivery and our applicable refund policy.

11. COD Order Confirmation

For Partial COD orders, the order will only be processed after the required 30% advance payment has been successfully received.

If the required advance payment is not completed, the order may not be processed or confirmed.

12. COD Delivery Payment

For an approved Partial COD order, the remaining 70% balance must be paid to the delivery partner at the time of delivery.

Customers should ensure that the required amount is available when the shipment arrives.

Failure to pay the remaining balance may result in the shipment being returned to Tails & Bones.

13. International Shipping

Unless specifically stated on the website, Tails & Bones currently offers shipping within India.

International shipping, if introduced in the future, may be subject to additional shipping charges, customs duties, taxes and import requirements.

14. Shipping Charges and Returns

The standard ₹150 shipping charge is generally non-refundable.

However, if a return, replacement or refund is approved because Tails & Bones supplied an incorrect, damaged, defective or leaking product, the applicable shipping charges may be refunded or adjusted depending on the circumstances.

Please refer to our Return, Replacement & Refund Policy for complete details.

15. Contact Us

For shipping-related questions or delivery assistance, please contact:

Tails & Bones – Pet Care

Phone / WhatsApp: +91 95685 36555
Email: info@stalwart.global

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM

When contacting us regarding an existing order, please keep your Order ID ready.